Shipping and Returns

UK Shipping

Here at  Beaconsandlightbars.co.uk, we offer Free Shipping on all UK mainland orders over £80 ex VAT.

• Free delivery on orders over £80.00 ex VAT (UK mainland only)
• Shipping for orders under £80.00 ex vat is £8.00 ex vat (UK mainland only) 
• For special or timed delivery services to Northern Ireland, Highlands and Ireland please contact us
• Orders over £80 will be ship free
• Extra shipping charges may be required for the Channel Islands, Isle of Man, N. Ireland, and highlands of Scotland - Please call 01527576193
• Covid-19 Update:  ​​​​​​Some Lightbars will need to be made, so there may be a delay in delivery of up to 4 working days, bespoke lightbars can be up to 14 working days

Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 2.00 pm, the next working day will be considered the first working day. In the case of bank holidays and over the Christmas period, please allow an extra two working days.

How we Deliver
All orders are dispatched using either DHL, DPD or Royal Mail. The Majority of orders are delivered via DHL or DPD with Zone C or D postcodes being shipped with Royal Mail.

EU Shipping - Free shipping on all orders over £80 DOES NOT apply

Please Note: Non-payment of Taxes and Duties which result in the package getting returned: The parcel will not be resent but refunded minus our shipping cost which will include the return costs and charges

The website will add £25 as a standard EU cost but the cost can be greater depending on weight size and country,  please call to confirm the cost 

EU VAT

We can ship directly to any destination within the EU. VAT will be charged at our current local rate as shown throughout our site

For EU VAT-registered companies, we can refund the VAT cost as long as you follow the correct guidelines:

That your company VAT registration number is showing and correct on the Europa website: Link Check EU VAT registration numbers on the Europa website

If it shows

VAT Validation Response: Yes, valid VAT number, We can refund the VAT applied  

Please enter your company's Full VAT number in the customer notes on the way to check out

·          CORRECT: GB157544555666

·          INCORRECT: 157 544 555 666

You can only zero-rate these supplies when all these conditions are met:

• the goods are sent out of the UK to somewhere in another EU country
• whoever you're sending them to is genuinely registered for VAT in another EU country
• you get their VAT registration number - including the two-letter country code - and show it on your sales invoice
• Channel islands orders please call 01527576196

Please note non VAT regisVAT-registeredanies will pay UK VAT

We do not operate a try before you buy policy; if you wish to return goods which are not faulty, You will receive a refund, excluding postage and packaging cost; non stock items may be subject to a 20% restocking fee, and the cancellation is free of charge provided you return the product complete, unused and packaging undamaged and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way.  All goods must be returned via recorded delivery; if you choose another method of return, you must bear the costs. Any product returned damaged will be returned at your cost and a refund will not be granted. Please note. Bespoke or special order requirements can not be returned.

Address :

Fonejunkie.com c/o Beaconsandlightbars.co.uk

Fonejunkie.com t/as beacons and lightbars, Unit 5 West Court, Saxon Business Park, Bromsgrove B60 4AD

Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.

To qualify for a refund or exchange the product must be:

In otherwise “as new” condition; and In addition to your statutory rights, if you wish to return goods outside of the 7 days cancellation period, we operate a 14-day faulty returns period.

Goods found to be defective within 14 days can be returned for a full refund or replacement. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.

If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or despatch new goods as soon as possible after the faulty goods have been returned and tested. Please call +44 [01527576193] to acquire a returns number, Only when a Returns number is issued can you return the goods to us. Any items returned to us without a Returns number will be returned to you at your expense. All goods returned as faulty will be fully tested by our returns department to confirm that they are faulty, in the event that the item is not faulty it will be returned at you expense. All goods must be returned via recorded delivery, If you choose another method of return, you must bear the costs. Any product returned damaged will be returned at your cost and a refund will not be granted.

We cannot accept returns and therefore may be unable to refund you if you have:

• Damaged an item including trying to fit it before you decide you no longer want the item.
• Ordered a Made to Order product or special order. (A refund for a faulty Made to Order purchase will be dependent on a manufacturer inspection).
• Exceeded the 28-day return limit, and the goods were not reported as faulty upon receipt.

PLEASE EMAIL US FOR A RETURNS FORM

The Beaconsandlightbars.co.uk & the Online Shop is owned by and operated by Fonejunkie.com ltd ,  If you would like to talk directly to Fonejunkie or would like to place an order over the phone, please call +44 [0]1527576193 , lines are open 09 am-14.30 pm Mon-Fri.
These Terms and Conditions are applicable every time you access our website and/or order goods from our website.

Ownership
This site is owned and operated by Fonejunkie.com . Our UK office is based:
Fonejunkie.com t/as beacons and lightbars, 5 The Croft, Buntsford Gate Business Park, Bromsgrove, B60 4JE